All services offered by Tsupport are invoiced as per-incident charges. Tsupport will ensure a resolution else money back within a stipulated time of 30 days from date of service rendered. Date of service rendered is the date when customer first speaks with a Computer Support Representative for receiving support for the original incident. If incident reoccurs within the 30 days of initial service period and Tsupport is unable to completely fix the incident, then customer will receive a full refund. Customer may not receive a refund if there is another incident that is not of the same origin as the original incident within initial 30 day period.
Tsupport issues refund for all problems that turns to be out-of-scope, and problems that cannot be fixed over the phone or online. If customer is not satisfied with the services, or if the issue was not resolved then customer can ask for a refund within 30 days time of when incident was brought to the attention of Tsupport. Tsupport offers 24*7 support and customers can call us anytime throughout the day to get the issue resolved. If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then Tsupport doesn´t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
We offer 30 Money Back Guarantee on almost every service plan we offer. Please call customer service at +1-855-815-4819, in advance to register your Refund Request within 30 days of purchase date.”
All refunds will be initiated as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the Refund Request.” Once the refund is initiated by us, it may take 7 to 21 business days for refund to reflect back on your card or account as it depends on your credit card billing cycle as well as issuing bank process.